FAQ

Welcome to the MeetXpert Help Center for Seekers — here you’ll find answers to common questions about how to book, manage, and attend your expert sessions.

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What is MeetXpert?

MeetXpert is a platform that helps you book 1:1 video sessions with real professionals in AI, tech, product, wellness, and more — for guidance, mentoring, or project support.

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How do I book a session?

1. Browse services offered by experts.
2. Choose your preferred slot from their availability.
3. Proceed to payment.
4. Once booked, you'll receive a confirmation and the session link.

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Do I need to pay to book a session?

Yes, experts set their own prices. Payment is required to confirm your booking. (Note: Payment integration is coming soon.)

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How do I join the session?

After booking, you'll get a Join Call link on your Booking Details page. You can join the session directly from there when the time comes.

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Can I reschedule a session?

Rescheduling is not available yet. Please contact support if you booked a wrong slot. We’re working on adding this soon.

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Can I cancel a session?

Session cancellation is currently not implemented. In the future, you'll be able to cancel within a time window.

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What happens if I miss my session?

If you miss your session without notice, it may be marked as completed and non-refundable. We're working on flexible policies.

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Will I get reminders?

Currently, email reminders are not implemented. Please check your Booking Details page to view upcoming sessions. Notification support is coming soon.

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Is my data safe?

Yes, we use secure systems to protect your booking information. No personal data is shared with third parties.

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What if the expert doesn't show up?

If your expert is absent, please report the issue via the session page. We'll investigate and assist with refunds or rescheduling.

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Need more help?

Feel free to reach out via the Contact Us page for further support.